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Frequently Asked Questions

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Student affairs

Where can I find information about the exam session?

Exam session dates are given in the organisation of the academic year. Each lecturer is obliged to inform students about the date of the exam / final test.

Where can I find the timetable?

The timetable is available in the USOSweb (University Study-Oriented System). The link to the USOSweb is available on the University’s website, in the Intranet tab. Students can see their individual timetable after logging the USOS system.

How can I collect my student ID card?

Student ID cards for students of the 1st semester can be collected at the reception of the University, the remaining cards should be collected at the Dean’s Office.

Can students count on the help of the Tourism Institute while writing their diploma theses?

The knowledge about Polish tourism that the Institute of Tourism has at its disposal, in particular in the field of research and analysis, is and should be a source of information for students writing diploma theses. The information is posted on the Institute’s website. A lot of information on this subject can also be found in our University library.

What specialized scientific research is conducted by the Institute of Tourism?

The Institute of Tourism mainly conducts research on Polish tourism. In the future, we plan to cooperate closely with government institutions in our country and we will implement large cyclical research and scientific projects in the tourism sector, at the same time becoming an entity coordinating all research activity in this industry in Poland.

Is the Institute of Tourism recognized in the tourism industry?

The Institute of Tourism, currently incorporated in the organizational structures of the Vistula School of Hospitality, is the heir of the institution of the same name that has been operating since 1972. It has gathered professional knowledge in the field of research and analysis in the tourism sector and it is an increasingly recognizable entity in the tourism industry. It has established its position thanks to the continuous publication on its websites vast amounts of data and information on the development of tourism in Poland. Our websites can also provide you with information on the parameters of foreign tourism.

Does the Institute of Tourism implement international projects?

The participation of the Institute of Tourism in the implementation of international projects takes place on two levels: the Institute can be a direct beneficiary of projects financed from external funds or be a partner in the implementation of projects delivered as part of the University’s international cooperation,

How to get access to research knowledge in the field of tourism?

The Institute of Tourism (from 1972 to 2012 as a state higher eduction institution, and currently operating within the organizational structure of the Vistula School of Hospitality) is the only place in Poland that has been gathering such vast knowledge in the field of research and analysis in the area of Polish tourism for 50 years. Currently, we are developing a system opening access to all these materials that can be used, inter alia, for the preparation of analyzes, expert opinions and for writing scientific papers.

Can students take part in scientific research?

Students can take part in the implementation of scientific and research projects. Thanks to this, they gain a lot of experience that they can use in their future professional work. The scope of cooperation and the degree of student involvement depends largely on the type of a given project and the possibility of using the previously acquired knowledge.

Does the Institute of Tourism cooperate with the vocational secondary schools?

The Institute of Tourism cooperates with the vocational secondary schools. This cooperation concerns education of young people and students in order to help them acquire knowledge, continue their scientific development at a higher level and thus be properly prepared for a professional career. It especially relates to the area of education ensuring comprehensive personality development, while taking into account individual predispositions, interests and needs of young people. In May 2021, the Institute of Tourism signed an agreement of cooperation with the E. Gierczak Economic and Hotel School Complex in Kolobrzeg, and in the near future it will establish cooperation with one of the largest tourist secondary schools in Warsaw – the Professor Eugeniusz Pijanowski Catering and Hospitality School in Warsaw.

What is USOS, Platon, Rosetta?

  • USOS (University Study-Oriented System) is an IT system for managing the course of study providing information on your timetable, lecturers’ duty hours, subject syllabi, etc.
  • Platon is an e-learning platform where lecturers post didactic materials for their courses.
  • Rosetta is a platform for learning English.

How can I contact the Planning Department?

Write to us at:  plan@vistula.edu.pl.

Why can’t I see the timetable? Who can help me?

Contact the Planning Department plan@vistula.edu.pl 

When will the timetable be available?

According to the Regulations, the timetable is published two weeks before the beginning of courses.

How can I find a lecturer?

All information regarding courses is provided in the timetable on the USOSweb. Information on the lecturer (name and surname) is given in the description of each course and that is where you can check his/her timetable or send him/her an e-mai

Why do I my classes overlap? What should I do?

Contact the Planning Department plan@vistula.edu.pl.

Where can I find the timetable?

The timetable is available in the USOSweb (University Study-Oriented System). The link to the USOSweb is available on the University’s website, in the Intranet tab. Students can see their individual timetable after logging the USOS system.

Where can I find information on project vacancies?

Such information can be obtained directly from the Project Office. Recruitment for project activities is conducted on a continuous basis, therefore the number of available places is constantly updated.

How can I submit my application to participate in the project?

Recruitment for trainings financed within projects is carried out by their coordinators employed in the University’s Project Office. Recruitment takes place primarily by e-mail / telephone – interested persons may apply to the indicated e-mail addresses. Due to the fact that information about international trainings / internships in Dubai is also included, among others, on the University’s website and posters placed on the University premises, it is also possible to apply in person in the Project Office (room no. 329 / 329a). Recruitment for national internships takes place in the University’s Careers Office.

What is the cost of participating in the project?

Participation in the project is free of charge. Project activities are financed by the European Union and the state budget.

Who can participate in the project?

Projects are open for Vistula University / the Vistula School of Hospitality students who meet the criteria for participation in a given project, specified in the grant application. The criteria for participation in each project may differ due to its specificity, or target groups of recipients. Compliance with the criteria is verified during the recruitment process conducted by the Project Office or other units of the University dealing with project recruitment.

What are the benefits of participation in the project for students?

  • raising the competences of people participating in higher education, corresponding to the needs of the economy and the labour market;
  • raising the competences of students and adapting them to the needs of employers in the region by enabling participants to take part in certified trainings in IT management methodologies (with an exam), study visits, additional classes conducted with participation of employers, courses in entrepreneurship and communication skills;
  • raising students’ competences in the use of solutions based on the concept of universal design, which is aimed to meet the current demand of the economy, labour market and society;
  • three forms of support for students: training (including certified), workshop classes developing student competences through activities resulting from the cooperation of universities with employers;
  • the possibility of using new education programs, created on the basis of implemented projects;
  • broadly understood accessibility (architectural, communication, related
  • with the recruitment and education process), addressed to students with disabilities;
  • improvement of business skills, including business social skills;
  • opportunity to participate in national and international internships;
  • support for students entering the labour market through high-quality services offered by the Careers Office, leading to 60 % graduates’ employability within 6 months of graduation;
  • possibility of using modern and international curricula, as well as innovative teaching methods;
  • possibility of using the University’s educational courses, which are an additional element of the education process;
  • possibility of using modern IT tools supporting the process of education and management of the University, as well as the e-services offered by it.

What EU projects are offered?

The offer of the Project Office includes:

  • certified training courses on various topics, addressed to various groups of recipients;
  • national / international internships;
  • study visits;
  • courses in entrepreneurship and communication skills;
  • modern, international education programs;
  • workshop classes;
  • support in entering the labour market for graduates;
  • modern IT tools supporting students in the recruitment and education process;
  • adapting the recruitment process and education to the needs of students with disabilities;
  • University environment free from communication and architectural barriers;
  • furnishing of workshops, libraries, classrooms, lecture halls, gyms, gyms adapted to the needs of persons with disabilities;
  • educational tools adapted to remote education.

Where can I find the dates of part-time study sessions?

The organisation of the academic year is always published in the beginning of June, the dates of classes are listed on the website.

Where can I find information about the exam session?

Exam session dates are given in the organisation of the academic year. Each lecturer is obliged to inform students about the date of the exam / final test.

Where can I find information about the summer break, winter break, etc.?

Information on holidays is included in the organisation of the academic year at: https://www.vistula.edu.pl/en/students/deans-office/organization-academic-year/2021-2022

The employer needs a document on the organization of the academic year. Whom can I contact? Where can I look for it?

The organisation of the academic year is always announced in the beginning of June. The Rector’s Order on the organization of the academic year is available at:https://www.vistula.edu.pl/student/dziekanat/organizacja-roku-akademickiego

Why is the semester timetable different from the weekly timetable?

The weekly timetable is detailed and shows all current changes. All courses planned in a given semester are visible in the semester timetable.

Where can I see my study programme?

Study programs are available on the BIP (Public Information Bulletin) – link on the University’s website: https://afibv-warszawa.ssdip.bip.gov.pl/akty-prawne-afibv/

Where can I find course syllabi?

Contact, the Study Programme Director.

Where can I find information on lecturers’ duty hours?

See: www.vistula.edu.pl and in USOSweb.

What are the procedures for retaking a semester?

If you do not qualify for a conditional pass for the next semester, it is possible to retake the whole semester. In this case, you must submit an application via USOS to the Dean, with the justification for your request to retake the semester. The decision is made by the Dean.

What are the rules for obtaining a credit and for retaking courses?

For each completed course you obtain ECTS credits in the USOS system. In one year of study, you must complete all the courses (the grade should be entered in USOS), which means obtaining 60-64 ECTS credits (depending on the study program). When you have positive grades in all courses and the appropriate number of ECTS credits is entered in USOS, the year of study is considered as completed and the Dean’s Office enrolls you for the next academic year. You can check your grades on your USOS account. Remember that you must have all grades entered at the end of each academic year. If you fail a course, you may get a conditional pass to start another year of studies. The condition for receiving such consent is obtaining:

  • at least 40 ECTS credits after the first year of study,
  • at least 100 ECTS credits after the second year of study,
  • at least 160 ECTS credits after the third year of study.
In such a case, you must submit an application to the Dean via USOS, in which you must list all failed courses. If you receive a positive decision from the Dean, you can retake the outstanding courses from the previous year during the next year of study. Remember, however, that a conditional pass is associated with an additional fee.  Important! If you do not obtain the required number of ECTS credits, the Supervisor of your field of study at the Dean’s Office will delete you from the student roster.

My grades are not in the system, what should I do?

First of all, please contact your lecturer on that by e-mail. You should copy on the e-mail the Supervisor of your field of study at the Dean’s Office. Only the lecturer can provide information about the reason for the lack of grades in the system and only he/she can enter the grades. If the lecturer does not respond, please inform about this fact the Supervisor of your field of study at the Dean’s Office.

How can I collect my student ID card?

Student ID cards for students of the 1st semester can be collected at the reception of the University, the remaining cards should be collected at the Dean’s Office.

Where can I find information about the date of the defense and how can I collect the diploma?

Information on the date of the thesis defense is always available in USOS and in APD. Additionally, students are notified by e-mail by the Dean’s Office employee in order not to miss the deadline. The diploma can be collected after 30 days from the day of defense. Information on the possibility of collecting the diploma will be availabe in the USOS system and from the Field Supervisor at the Dean’s Office.

What can I do if the supervisor does not reply to my e-mails?

Please, strictly follow the principles regulating the order of contact. All student issues are sequentially dealt with by:

  1. The Supervisor of your field of study in the Dean’s Office. First of all, contact the Supervisor by e-mail. Based on the e-mail, he/she will asses what you need and think about the possible ways of addressing the problem. If for some reason the Supervisor of your field of study is not able to help you, contact the next person according to the following order of contact:
  2. Director of the Dean’s Office
  3. Dean
  4. Vice-Dean for Student Affairs
  When sending e-mails, keep the message history, i.e. send all previous correspondence to other people. Remember that e-mails without history with subsequent employees of the University will remain unanswered. 

What is the scope of the Dean’s Office duties?


  • issuing various types of certificates,
  • issuing new student recept
  • extending validity of student ID cards,
  • controlling payments,
  • issuing diplomas,
  • issuing stored documents,
  • explaining students’ doubts about the education cycle,
  • collecting diploma theses,
  • generating in USOS and issuing transcripts,
  • issuing protocols for conditional passes and study program differences,
  • accepting and further handling of resignation from studies.
  • student promotion for the next semester,
  • adding students to student lists of additional courses (study program differences, conditional passes),
  • deleting students from the student roster,
  • providing opinions on student applications and forwarding them to the Dean,
  • sending to students repiles to their applications,
  • solving difficult, non-standard students’cases,
  • contacting lecturers regarding students’ grades,
  • maintaining e-mail correspondence with students,
  • keeping students’ documentation,
  • ordering student ID cards via the ID system,
  • issuing certificates based on documentation,
  • issuing archival documents,
  • issuing duplicates of documents.

The university implements projects co-financed by the European Union
Vistula University in Pultusk

Vistula University in Pultusk

Vistula School of Hospitality

Vistula School of Hospitality

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